Dialog

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The interactive quiz for a personalized customer experience

Dialog is an e-commerce AI agent integrated natively into your site.

In the United States, nearly 70% of consumers use AIs like ChatGPT or Gemini to research and compare products before buying. Dialog allows brands to take back control: it answers visitors' questions, recommends the most relevant products and guides the purchase directly on their own site.

The result: more engagement, a better conversion rate, an increase in the average basket and a differentiating customer experience while maintaining control of data and brand discourse.

Already adopted by brands like Delsey, MG Motor and Shiseido.

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Key Features of Dialog

• ‍Personal Shopper: AI-based product recommendation that guides visitors from the homepage to the right product, via personalized questions or a photo.
• AI assistant on product pages (PDP) : On product pages, it answers questions instantly, explains differences between products, and recommends the best option to build trust and increase conversion.
• Smart re-engagement : Dialog captures the purchase intent and contact details of visitors, then triggers personalized reminders by email and SMS via tools like Klaviyo to transform hesitation into sales.
• Customer data collection: Access valuable insights to refine your segmentation and targeting.
• Integration with the main e-commerce platforms: Compatible with Shopify, WooCommerce, Magento, Prestashop and others.

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Axome and Dialog: an enriched customer experience thanks to personalization

Axome is partnering with Dialog to help brands personalize the shopping experience via an e-commerce AI agent. We integrate Dialog on your site to create a more engaged relationship with your customers, while providing them with personalized product recommendations. With Axome and Dialog, offer a unique shopping experience, where each customer feels guided and listened to, thus increasing customer engagement and loyalty.

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