Transform
your after-sales service in
real revenue driver.
Gorgias Expert Integrator, we automate 60% of your tickets and increase your Shopify conversions by +36%. A global approach: Technique, Data and Performance.
They optimize their customer relationship with Axome
Why can't traditional after-sales service be profitable?
- Agents overwhelmed by repetitive questions (“Where is my order?”).
- Siloed customer data, slowing response time.
- Missed sales opportunities on chat and by email.
Customer Care Performance
We don't just install a tool. We connect Gorgias to your ERP and Shopify to create a sales machine.
Automated tickets via AI
Productivity agents
A methodology in 4 pillars
Our scope of intervention covers the entire value chain, from technical implementation to team training.
Technique & Data
Advanced Back Office Setup. Seamless integration with your ecosystem (Shopify, ERP, ERP, Klaviyo, Social Networks) to centralize data.
Automation & AI
Creation of conditional rules, smart macros, and automated flows. Setting up the AI Agent to deal with level 1.
Content strategy
Copywriting of standard responses and emails to maximize satisfaction and conversion. Integrating your Tone of Voice.
Training & Handover
Full skills transfer. Training sessions for your support teams in order to guarantee total post-delivery autonomy.
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Before collaborating, it's normal to have questions. Here are the most frequently asked answers — and if you have more, contact us:)
Your questions about Amazon
Is Gorgias compatible with my ERP and Shopify?
Absolutely. That is the strength of Gorgias. The native integration with Shopify allows you to see orders, refund, or change an order without leaving the ticket. For ERPs, we use APIs or HTTP connectors to report logistics statuses directly into the agent interface.
Is AI likely to dehumanize my customer relationship?
No, on the contrary. By automating simple answers (package tracking, FAQ), you free up quality human time for complex cases that require empathy. In addition, our macros are written with your “Tone of Voice” to maintain brand proximity.
How long does it take to deploy the solution?
For a standard deployment (Setup & Build), allow between 2 to 3 weeks. This includes the initial audit phase, technical configuration, macro writing, and training your teams before the official changeover.
Do you respond to our customers' tickets?
No, Axome is a technical and strategic agency, not an outsourced call center. We build the tool, we optimize it, and we train YOUR teams (or your external service provider) so that they are efficient. We don't deal with daily operational responses.
What is the difference between macros and the AI agent?
A macro is a pre-written response that a human agent sends in one click. The AI Agent understands the customer's intention and responds independently without human intervention, 24/7, based on your knowledge base.
I am on Magento or Prestashop, can you help me?
Although Gorgias integrates with these platforms, our agency expertise is focused on the ecosystem Shopify and Shopify Plus. It is on this technical stack that we guarantee the highest performance results (conversion and automation).
Three areas of expertise, one single ambition: yours
Gorgias Agency Expertise & Customer Care Optimization
Optimizing After-Sales Service (After-Sales Service) has become a central pillar of modern e-commerce strategy. AsGorgias expert agency, Axome supports brands and retailers in the transformation of their support division. The objective is no longer just to manage complaints, but to structure a real “Customer Success” center. The technical integration of Gorgias makes it possible to centralize all contact points (email, chat, social networks, SMS) within a single interface, thus eliminating friction and the loss of information. This unification is the first step towards a drastic reduction in first response time (SLA).
Intelligent automation via AI is at the core of our value proposition. By setting up advanced rules and AI Agent flows, we allow Shopify stores to automatically process up to 60% of level 1 tickets (order tracking, return policy). This mechanically reduces operational costs while providing an instant response to the consumer, 24/7. Our technical experts set these algorithms to scrupulously respect the brand tone, guaranteeing a smooth and seamless customer experience.
Beyond productivity, we use Gorgias as a CRO (Conversion Rate Optimization) tool. By connecting the helpdesk directly to Shopify's transactional data, we give agents the ability to transform a customer service exchange into a sales opportunity. Proactive chat, triggered according to the user's browsing behavior, makes it possible to intervene at key moments in the buying process, increasing the conversion rate significantly. This is what we call “Support Driven Growth.”
A successful web agency is not limited to installing an application; it ensures that Gorgias communicates in real time with your stock management and CRM tools (such as Klaviyo or Yotpo). This synchronization of data allows extreme personalization of responses and fine segmentation of customers for ultra-targeted post-resolution marketing campaigns.
Axome's global approach also includes a training and ongoing audit component. E-commerce is evolving rapidly, and so are consumer expectations. Our quarterly service audits make it possible to identify new points of friction and to adjust automation macros and rules. We train your teams in the use of advanced functionalities, ensuring a sustainable increase in internal competence and complete autonomy on the tool.
Finally, choose a partner agency Gorgias like Axome, it means choosing security and scalability. Whether you make €500K or €50M in sales, our after-sales service architectures are designed to absorb peak loads (Black Friday, Sales) without degrading the quality of service. We transform a support function, often perceived as a cost center, into a valuable strategic asset for your company.